Shipping policy

Hatley Naturals ships all items on this website across Canada.

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Hatley Naturals is located in Hatley, Quebec, Canada and charges the sales taxes (GST and QST) applicable to Quebec. Orders shipped outside of Quebec are charged HST and GST. We do not ship outside Canada of at this time. We do not ship to P.O. boxes. 

Lead Times

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Our products are stocked at our farm and ship within 1 to 2 business days. Once your item has shipped you'll receive a tracking number where you'll be able to track the package and know its exact delivery date. Orders with multiple items may have multiple tracking numbers and different arrival dates. Items are shipped via Courier (Purolator, UPS, Fedex or Canada Post). 

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Order Notes

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Please utilize the order note section during checkout to specify unique situations the delivery company may encounter during delivery. Or if you wish for the order to be delivered as a gift.

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Delays

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Delays in shipment or delivery can be caused due to holidays, busy season, weather or various other reasons. These delays are out of our control and can push the delivery window past the 2-4 weeks or lead time given at the time of ordering. We ask for your patience during these times as we do our best to ensure all items get to our customers as quickly as possible! 

 

Stock

We do our best to feature in stock items but in some instances, products can sell out before we have the chance to update our website. If you purchase an item that is out of stock we will contact you with an estimated stock date. If the date isn't to your liking we will reimburse you 100% and/or suggest a similar in stock item. Please contact us for stock inventory and specific lead times.